Alex & Sara — Shipping & Delivery Policy

 

Processing Times

• All orders are processed within 1–2 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons or promotional periods, processing time may extend by 1–3 additional days.

Shipping Options & Delivery Time

United States

• Standard Shipping (3–7 business days)

• Express Shipping (1–3 business days)

• Overnight Shipping (1 business day) — Available in select regions only.

International Shipping

• Delivery times vary by destination, typically 7–15 business days.

• Customs clearance may cause additional delays beyond our control.

 

Shipping Fees

Shipping rates are calculated at checkout based on:

• Destination

• Weight/size of items

• Selected shipping method

Orders over $X (you can tell me the threshold!) may qualify for free standard shipping.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with:

• Tracking number

• Carrier information

• Expected delivery window

 

Tracking updates may take 24–48 hours to appear.

 

Incorrect Address

 

Customers are responsible for ensuring the correct shipping address at checkout.

If you entered the wrong address, please contact support@alexandsara.com immediately.

Once an order has shipped, we are unable to make changes.

 

Customs, Duties & Import Fees

 

For international orders, customs duties or import taxes may be charged by your local authority.

These fees are the customer’s responsibility.

Alex & Sara has no control over these charges.

 

Lost, Stolen, or Damaged Packages

 

 

• Alex & Sara is not responsible for packages marked as “delivered” by the carrier.

• If a package is lost during transit, we will assist you in filing a claim with the carrier.

• If your product arrives damaged, contact us within 48 hours with photos, and we will help resolve the issue.

 

 

Pre-Orders & Made-to-Order Items

 

If an item is marked as pre-order or made-to-order, a longer processing time may apply.

Estimated shipping dates will be shown on the product page.

 

Multiple Items in One Order

 

Orders with multiple items may ship separately depending on stock availability.

You will receive separate tracking numbers if this occurs.

 

Delivery Attempts

 

If the carrier is unable to deliver your package after multiple attempts, it may be returned to our warehouse.

Re-shipping fees may apply.

 

Contact Us

 

If you have any questions about your shipment, email us:

support@alexandsara.com